Mit diesem Formular können Probleme und Störungen konsistent und professionell gemeldet werden. Auch wird auf diese Weise sichergestellt, dass User keine unötigen Fehler melden. Eine englische Fassung dieses Formulars finden Sie weiter unten auf der Seite.

• Name: ___________________
• Username: ____________________
• Datum: __.__.____
• Datum an dem das Problem erstmalig aufgetreten ist, sofern abweichend: __/__/__
• Problem Priorität: gering__ gering__ gering__ gering__
• Betroffenes System ____________________
• Welcher Bereich scheint betroffen zu sein? Modem__ Festplatte__ Basis Einheit__ Netzwerk__ Tastatur__ Bildschirm__ Maus__ Alles__ Unbekant__
  • Ist das System am Strom angeschlossen? Ja__ Nein__
  • Ist es angeschaltet? Ja__ Nein__
  • Wurde es gestohlen? Ja__ Nein__
  • Haben Sie selbst versucht es zu repariere? Ja__ Nein__
    • Haben Sie es verschlimmert? Ja__
  • Haben Sie das Handbuch gelesen? Ja__ Nein__
    • Sind Sie sicher das Handbuch gelesen zu haben? Ja__ Nein__
    • Sind Sie absolut sicher das Handbuch gelesen zu haben? Ja__ Nein__
  • Haben Sie das Handbuch verstanden? Ja__ Nein__
    • Wenn “Ja”, warum können Sie das Problem nicht selber beseitigen? _____________________________________________________________
  • Ist das Gerät ungewöhnlich laut? Ja__ Nein__
    • Wenn “Ja”, welche Art von Geräusch ist es? mahlend__ ratternd__ surrend__ hochtönendes Weinen__ Geräusch eines Festplattenkopfs, der die Festplatte berührt__ Ungewöhnlich, zwischen flüsternd und brummend__
  • Riecht es verbrannt? Ja__ Nein__
    • Wenn “Ja”, brennt das Gerät? Ja__ Nein__
  • Ist der Fehler reproduzierbar? Ja__ Nein__
  • Was habe Sie gemacht (mit dem Gerät) als der Fehler auftrat? ______________________________________________________
    • Wenn “nichts” bitte erläutern, warum Sie auf dem System angemeldet waren. _______________________________________________________________
  • Sind Sie sicher, dass Sie sich das Problem nicht nur einbilden? Ja__ Nein__
  • Gibt es unabhängige Zeugen für die Störung? Ja__ Nein__
  • Beschreiben Sie das Problem. _______________________________________________________________
  • Beschreiben Sie nun das Problem genau. _______________________________________________________________
  • Spekulieren Sie nun ausgiebig über die Ursache des Problems. _______________________________________________________________ _______________________________________________________________
  • Können Sie etwas anderes tun als mich zu nerven? Ja__ Nein__

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System Problem report form

This is a form to make the reporting of problems consistent, allow records of problems to be kept, and a method of discouraging users from reporting faults in the first place.

• Your name? ___________________
• Your login name? ____________________
• The date? __/__/__
• The date the problem first occured if different? __/__/__
• Problem Severity: Minor__ Minor__ Minor__ Minor__
• Which machine? ____________________
• Which area appears to be at fault? Communications__ Disk__ Base Unit__ Network__ Keyboard__ Screen__ Mouse__ Everything__ Don’t Know__
  • Is it plugged in? Yes__ No__
  • Is it switched on? Yes__ No__
  • Has it been stolen? Yes__ No__
  • Have you tried to fix it yourself? Yes__ No__
    • Have you made it worse? Yes__
  • Have you read the manual? Yes__ No__
    • Are you sure you’ve read the manual? Yes__ No__
    • Are you absolutely certain you’ve read the manual? Yes__ No__
  • Did you understand it? Yes__ No__
    • If `Yes’ then why can’t you fix it yourself? _____________________________________________________________
  • Is the equipment unexpectedly noisy? Yes__ No__
    • If `Yes’ what sort of noise? Grinding__ Rattling__ Whirring__ High pitched whine__ Sound of disk head scouring disk__ Strange, out of tune whistling or humming__
  • Is there a smell of burning? Yes__ No__
    • If `Yes’ is the equipment on fire? Yes__ No__
  • Is the fault repeatable? Yes__ No__
  • What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
    • If `nothing’ explain why you were logged in. _______________________________________________________________
  • Are you sure you aren’t imagining the problem? Yes__ No__
  • Do you have any independent witnesses of the problem? Yes__ No__
  • Describe the problem. _______________________________________________________________
  • Now, describe the problem accurately. _______________________________________________________________
  • Speculate wildly about the cause of the problem. _______________________________________________________________ _______________________________________________________________
  • Can’t you do something else, rather than bothering me? Yes__ No__

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Online System Problem report form

This is a form to make the reporting of problems consistent, allow records of problems to be kept, and a method of discouraging users from reporting faults in the first place.

Your name?
Your login name?
The date?
The date the problem first occured if different?
Problem Severity:		Minor Minor Minor Minor
Which machine?
Which area appears to be at fault?

Communications	Disk	Base Unit
Network	Keyboard	Screen
Mouse	Everything	Don´t know

Is it plugged in?		Yes No
Is it switched on?		Yes No
Has it been stolen?		Yes No
Have you tried to fix it yourself?		Yes No
	Have you made it worse?	Yes
Have you read the manual?		Yes No
	Are you sure you've read the manual?	Yes No
	Are you absolutely certain you've read the manual?	Yes No
Did you understand it?		Yes No
	If `Yes' then why can't you fix it yourself?
Is the equipment unexpectedly noisy?		Yes No
	If `Yes' what sort of noise?	Grinding Rattling Whirring High pitched whine Sound of disk head scouring disk Strange, out of tune whistling or humming
Is there a smell of burning?		Yes No
	If `Yes' is the equipment on fire?	Yes No
Is the fault repeatable?		Yes No
What were you doing (with the equipment) at the time the fault occurred?
	If `nothing' explain why you were logged in.
Are you sure you aren't imagining the problem?		Yes No
Do you have any independent witnesses of the problem?		Yes No
Describe the problem.
Now, describe the problem accurately.
Speculate wildly about the cause of the problem.
Can't you do something else, rather than bothering me?		Yes No
Have you read the section about System Administration Support Fees?		Yes No
	If `Yes', do You accept them?	Yes No